Banking Solution

It is a big issue for Banks to proper identify the customer that are using their e-Banking services. Online fraud has been increasing over the years to alarming figures. Although there are lots of ways to improve the security of online transactions,banking solution is relatively simple to...

Exam Shell

Acrologix's Exam Shell is an interactive, educational, GCE test preparation application that uses social sharing and competitive intellectual challenges to maximize student engagement. Creating real and emotional connections between users and content -- 10 years of actual CGE exam questions –...

Mobile Applications

Acrologix provides best Android application for its users. The number of mobile devices running are growing at an amazing rate. More than half a million devices get activated daily, higher than any other mobile OS, and this number is set to double within a few months. Android is an open source...

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Help Desk

Help Desk helps to improve efficiency and reduce the downtime of any resource in the office. This product is designed to trace all information related to any resource and its availability.

This product is designed for companies who have any kind of problem related to the any resource. If any problem arises E the user can file an online request to fix the problem. The request will be sent to predefined personnel who will be responsible to answer this request in certain time. That person will also be required to fill out a cause E effect and solution section on the request. After the job is completed E the user will evaluate him or her E based on their performance.

This application also keeps track of all the requests filed and retains all information regarding it. It can be a good source for tracking common problem in the systems and user errors.

High Level Features E Capabilities

Following are the main features of the Help Desk application.

Admin Track

This module defines the track of the administrator of the application E who is responsible for management of the whole application. It includes the following business events:

  • Manage Support Groups
  • Assign Support Group Leads
  • Assign Resources to Support Groups
  • Manage College Profile
  • Group Colleges in Regions
  • Assign Regions to Support Group
  • Manager Users
  • Set / Manage Email Alert Preferences
  • Support Group

    This module defines the track of support personals E which receives the request from the users to support them. It includes the following business events:

    • Provide Support to Defined Regions
    • Follow-up Posted Tickets
    • Change / Update Ticket Status
    • Issue Listing
    • Search Issue Listing (FAQ)

    User Track

    This module defines the track of the common users of the application E which issue request E provide feedback and views the status of the request.

    • Post Issue / Ticket
    • Follow-up Posted Issues
    • Issue Listing

    Management Reporting Track

    This module defines the track for the management reporting for the top management. It includes the following business events:

    • Follow-up Posted Issues
    • Generate Reports
    • Issue Listing
    • Hardware Requirements

      Client Configuration:

      • PIII
      • 128 MB RAM
      • 20 MB hard disk space
      • Color VGA Monitor
      • LAN connection

      Server Configuration:

      • PIII
      • 256MB RAM
      • 300 MB hard disk (space required depends upon historical data and number of transactions)
      • LAN connection